Refund Policy

We understand that unexpected situations can arise, and we are here to assist you if you need to reschedule or cancel your appointment. Each of our services has a tailored cancellation policy to ensure fairness and flexibility for all clients.

Individual Therapy, Couples Therapy, Family Therapy, and Parent-Child Sessions

  • Cancellation Notice: Cancellations made at least 48 hours before your appointment will receive a full refund.

  • Late Cancellation (Less than 48 hours’ notice): Cancellations with less than 48 hours’ notice will be refunded with a 20% deduction as a deposit fee to cover the reserved time.

  • No-Show Policy: If no notice is provided before the appointment, the full session fee will be retained.

Check-In Sessions

  • Cancellation Notice: Check-In Sessions may be cancelled up to 24 hours in advance for a full refund.

  • Late Cancellation (Less than 24 hours’ notice): Cancellations with less than 24 hours’ notice will be refunded with a 20% deduction.

  • No-Show Policy: The full fee will be retained if no notice is given before the session.

Student Counsellor Tuition and Cultural Awareness Training

  • Cancellation Notice: These sessions require 48 hours’ notice for a full refund, given the specialised preparation involved.

  • Late Cancellation (Less than 48 hours’ notice): Cancellations made with less than 48 hours’ notice will receive a 50% refund to cover preparation costs and resources allocated for the session.

  • No-Show Policy: If no notice is provided before the session, the full fee will be retained.

Subscription Packages (All Services)

  • Full Refund: A full refund is available within 48 hours of purchase if no sessions have been used.

  • Pro-Rated Refunds: After 48 hours, refunds will be provided on a pro-rated basis for any unused sessions, minus a small administrative fee.

  • Non-Refundable After 30 Days: Packages become non-refundable after 30 days, but any remaining sessions can be rescheduled within 3 months.

If you need to cancel or reschedule, please use our Contact form to get in touch, and we will assist you in making the necessary changes.